These Terms and Conditions explain the commercial terms that apply when you purchase products from Vxrolnia™.
They cover the relationship surrounding orders, pricing, payment, order confirmation, fulfillment, shipping, delivery, cancellations, returns, refunds, and product-related concerns.
Rules concerning general website access, accounts, intellectual property, prohibited website activity, third-party website features, and website availability are addressed separately in our Terms of Use.
Please review these Terms and Conditions before placing an order.
1. The Seller
Products offered through Vxrolnia™ are sold by:
Shenzhen Huaijin Yuanhang Trading Co., Ltd., doing business as Vxrolnia™.
Owner: Lin Feng
Phone: +86 15794909927
Customer Support Email: service@vxrolnia.com
Business Address:
Unit 2, Room 503, Building A3, Meili AAA Garden, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen City
Throughout these Terms and Conditions, “Vxrolnia™,” “we,” “us,” and “our” refer to Shenzhen Huaijin Yuanhang Trading Co., Ltd. in connection with sales made through the Vxrolnia™ store.
2. Product Information
We aim to provide useful information so customers can understand what they are purchasing.
Product pages may describe matters such as:
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Design and color
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Approximate dimensions
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Materials
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Decorative components
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Finish
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Pack contents
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Intended use
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Care considerations
Minor visual differences may occur because of lighting, screen calibration, photography, viewing angle, manufacturing variation, or the reflective characteristics of decorative glass and metal finishes.
These ordinary differences do not change our responsibility where an item is actually damaged, defective, incorrect, incomplete, or materially different from its description.
3. Gemstone-Inspired Product Names
Vxrolnia™ uses gemstone-related names as part of the creative identity of the Celestial Keepsake Collection.
Unless an individual product page expressly states otherwise, terms such as Garnet, Emerald, Citrine, Moonstone, Sunstone, Peridot, Rose Quartz, Obsidian, Smoky Quartz, Aquamarine, and Amethyst describe color or visual inspiration.
They should not be interpreted as a representation that the product contains natural precious or semi-precious gemstones.
Depending on the design, products may contain decorative faceted glass, colored or opalescent glass, metal components, resin details, pearl-look glass accents, ribbons, and other textile or decorative components.
4. Prices and Currency
Product prices are displayed before purchase.
Our storefront processes orders in United States Dollars (USD) unless another currency is specifically displayed during checkout.
Where a customer's payment method or financial institution operates in another currency, that provider may apply its own exchange rate or currency-conversion charge.
Any optional delivery charge, tax, or other amount collected by us as part of checkout will be displayed before the customer completes the transaction where applicable.
5. Placing an Order
Before submitting an order, please review the information entered at checkout, including:
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Products and quantities
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Name
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Email address
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Shipping address
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Apartment or unit information where applicable
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Postal or ZIP code
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Selected delivery option
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Payment details
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Total amount shown at checkout
Submitting an order represents a request to purchase the selected products under the transaction terms displayed at the time.
An automated order acknowledgement confirms that we have received the order information. It does not prevent us from addressing a genuine payment failure, stock issue, obvious pricing error, suspected fraud, delivery restriction, or other circumstance that reasonably prevents fulfillment.
If we cannot fulfill an order after payment has been successfully collected, we will provide an appropriate refund for the affected amount.
6. Payment
The payment methods currently available are displayed during checkout.
Depending on availability, these may include eligible credit or debit cards and PayPal.
Payment options may vary according to destination, device, transaction, or payment-provider availability.
Payment must be successfully authorized before an order can proceed through normal fulfillment.
We do not ask customers to send complete card numbers, card security codes, banking passwords, or similar credentials through ordinary customer-service email.
7. Pricing or Listing Errors
We make reasonable efforts to keep prices and product information accurate.
If an obvious pricing, calculation, inventory, or listing error is identified before fulfillment, we may contact the customer to explain the issue and, where appropriate, offer the choice to proceed on corrected terms or cancel the affected item or order.
We will not substitute a materially different product without the customer's agreement.
If an order is canceled because we cannot supply it on the agreed basis after payment has been collected, the applicable amount will be refunded.
8. Order Processing
Most orders require approximately 2–5 business days for processing before shipment.
Processing can include payment confirmation, order review, product preparation, packaging, and fulfillment handling.
During particularly busy promotional or holiday periods, processing may take up to approximately 6 business days.
Processing time is separate from shipping transit time.
9. Order Changes and Cancellations
If you notice an address error or wish to request cancellation, contact:
We recommend contacting us within 12 hours after purchase whenever possible.
We will make a reasonable effort to accommodate a request if the order has not progressed too far through fulfillment.
The 12-hour period is a recommended contact window and does not guarantee that an order can still be changed or canceled.
Once an order has shipped or reached a fulfillment stage where its information can no longer reasonably be modified, cancellation or an address change may no longer be possible.
This section does not remove any cancellation or withdrawal right that applicable law independently provides.
10. Fulfillment Location
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
The location used for a particular order may vary according to the product, available inventory, and destination.
We do not represent that every order ships from a warehouse located in the customer's country unless that is actually the fulfillment arrangement for that order.
11. Standard Shipping Charges
Vxrolnia™ currently provides free standard shipping on all orders to destinations supported by our checkout.
No standard shipping charge is added solely because of the number of Vxrolnia™ pieces ordered or the supported destination selected.
If an optional upgraded delivery method is available, any additional charge for that option will be displayed before purchase.
For international orders, free standard shipping does not necessarily include customs duties, import taxes, brokerage charges, or other destination charges imposed independently by local authorities or service providers.
12. Estimated Delivery Times
After dispatch, current estimated standard transit times are:
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United States: 7–13 business days
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Canada: 9–15 business days
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United Kingdom: 9–15 business days
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Australia: 9–15 business days
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Other supported international destinations: 13–20 business days
These are estimates rather than guaranteed arrival dates.
Processing time must be added separately when estimating the overall period between purchase and delivery.
Carrier operations, customs procedures, public holidays, weather, local delivery conditions, and circumstances outside our reasonable control may affect actual delivery.
13. Tracking
Where tracking is available, shipment information will be sent to the email address associated with the order.
A newly issued tracking number may require approximately 1–3 business days to begin displaying carrier activity.
If tracking remains unchanged for an unusual period or an order passes its applicable estimated delivery range, contact service@vxrolnia.com with your order number.
We will review the available shipment information and assist based on the circumstances.
14. Delayed or Lost Shipments
A temporary delay or tracking gap does not automatically mean that a parcel has been lost.
If an order is substantially delayed, tracking remains inactive for an unusual period, or the carrier indicates a delivery problem, please contact us.
We will review the available tracking and shipment information rather than automatically transferring the entire carrier risk to the customer.
If a shipment is confirmed as lost and qualifies for resolution after review, we will arrange an appropriate replacement or refund without charging an additional standard shipping fee.
15. Delivered Status but Parcel Not Received
If tracking shows “delivered” but you cannot locate the parcel, contact us with your order number.
We may review available carrier information, delivery scans, address details, or other relevant shipment information and assist with reasonable next steps.
A delivery concern will not be rejected automatically solely because a carrier's tracking page displays a delivered status.
We may ask the customer to cooperate with reasonable steps needed to investigate the delivery circumstances.
16. Customs, Duties and Import Charges
International shipments may be subject to customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country or applicable service provider.
Unless checkout expressly states that such amounts are included, these destination charges are generally the responsibility of the recipient.
Customs processing may also affect delivery time.
Nothing in this section permits us to charge an undisclosed fee that should have been presented to the customer during checkout.
17. Inspecting Your Order
Please inspect your order after delivery.
If a product is:
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Damaged
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Defective
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Incorrect
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Incomplete
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Materially different from its product description
contact service@vxrolnia.com.
Please provide your order number, a description of the issue, and photographs where reasonably relevant.
Photographs of the outer packaging may also be helpful where transit damage is involved.
18. Problems Caused by the Product or Fulfillment
Where an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will review the circumstances and provide an appropriate remedy.
Depending on the issue, this may include:
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Replacement
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Refund
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Return arrangement
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Another appropriate resolution
The applicable resolution for a verified damaged, defective, incorrect, incomplete, or materially misdescribed item will be provided at no additional cost to the customer.
Customers should not be required to absorb return shipping costs arising from our fulfillment error or a qualifying product problem.
19. 30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery.
For a standard preference-based return, the product should generally remain:
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Unused
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Unworn
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In its original condition
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With applicable tags
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With applicable protective materials
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With included components
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With original product packaging where reasonably applicable
Proof of purchase or sufficient order information may be required so that we can identify the transaction.
20. Starting a Return
Before sending a product back, contact:
Please include:
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Your order number
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The product involved
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The reason for the return
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Photographs where relevant to the request
We will review the request and provide the applicable instructions if the return qualifies.
Do not mail a return before receiving the applicable return instructions.
21. Return Destination
The business address published for Shenzhen Huaijin Yuanhang Trading Co., Ltd. is provided for company identification and business transparency.
It is not automatically the authorized product-return destination.
Once an eligible return has been reviewed and approved, customer support will provide the appropriate return destination and instructions.
Sending a parcel to an unconfirmed address may delay or prevent proper processing.
22. Return Shipping Costs
For a preference-based return, such as changing your mind about an otherwise correctly supplied and undamaged item, the customer is generally responsible for the applicable return shipping cost.
Where the return results from an item being damaged, defective, incorrect, incomplete, or materially different from its description, the appropriate resolution will be provided at no additional cost to the customer.
Any applicable return arrangements will be communicated after the request has been reviewed.
23. Return Condition
Returned products are reviewed after they arrive at the designated return location.
A preference-based return may not qualify for a full standard refund where a product has been materially altered, significantly worn, deliberately damaged, or returned with important components missing in circumstances attributable to the customer.
We will assess returns reasonably based on their actual condition and the reason for return.
This section does not limit remedies that may apply to defective, incorrect, damaged, or misdescribed goods under applicable law.
24. Refunds
Once an eligible returned item has been received and inspected, approved refunds are issued to the original payment method within 5–10 business days.
After we issue a refund, the customer's bank, card issuer, PayPal, or other payment provider may require additional time to post the amount to the account.
If an approved refund has not appeared after the expected processing period, contact service@vxrolnia.com with your order information.
25. Exchanges
If you prefer another Vxrolnia™ design, contact customer support before returning the original item.
Where direct exchange processing is not available, the usual approach may be to complete an eligible return and place a separate order for the preferred design.
If the original product is damaged, defective, incorrect, or incomplete, contact us before placing another order so that we can review and resolve the original problem first.
26. Non-Returnable Situations
Certain items may not qualify for a standard preference-based return where permitted by applicable law, including products that have been materially altered after delivery or cannot reasonably be returned in their original condition because of customer-caused damage.
If a product is identified as final sale or otherwise subject to a specific return limitation, that restriction should be disclosed before purchase where required.
This section does not remove legal remedies for goods that arrive damaged, defective, incorrect, incomplete, or materially misdescribed.
27. Consumer Rights
These Terms and Conditions are intended to operate alongside mandatory consumer protections that apply to a transaction.
Nothing in these Terms is intended to waive or restrict a right that cannot lawfully be waived.
For customers in jurisdictions that provide statutory cancellation, withdrawal, conformity, warranty, refund, or other consumer rights, those mandatory rights continue to apply where relevant.
For example, consumers in the European Economic Area may have statutory withdrawal rights for qualifying distance purchases, commonly including a 14-day withdrawal period, subject to applicable legal conditions and exceptions.
Where mandatory law provides greater protection than a store policy, the applicable mandatory protection prevails.
28. Our Responsibility for Orders
We are responsible for handling orders in accordance with these Terms, our published store policies, and applicable law.
We do not exclude responsibility where exclusion would be unlawful.
We are not responsible for losses that arise solely from circumstances outside our reasonable control and that could not reasonably have been prevented, but this does not automatically transfer responsibility for an unresolved shipment or qualifying product problem to the customer.
Nothing in these Terms excludes liability for fraud, intentional misconduct, or another responsibility that cannot legally be excluded.
29. Relationship With Other Store Policies
These Terms and Conditions provide the general commercial framework for purchases from Vxrolnia™.
More detailed operational information may also appear in our:
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Shipping & Delivery Policy
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Returns, Refunds & Order Concerns Policy
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Payment information
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Privacy Policy
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Terms of Use
The Terms of Use governs website access, accounts, intellectual property, prohibited conduct, website features, and similar digital-use matters rather than the detailed commercial lifecycle of an order.
We aim to keep transaction information consistent across these pages.
30. Updates to These Terms
We may update these Terms and Conditions when our products, fulfillment practices, payment arrangements, legal obligations, or store operations change.
The version applicable to an order will generally be the terms in effect when the transaction was placed, except where applicable law requires otherwise or a later change is expressly accepted by the customer.
The current version will remain available on the Vxrolnia™ website.
31. Questions About an Order or These Terms
For questions concerning an order, payment, shipment, return, refund, or these Terms and Conditions, contact:
Vxrolnia™
Owned and operated by Shenzhen Huaijin Yuanhang Trading Co., Ltd.
Owner: Lin Feng
Phone: +86 15794909927
Customer Support Email: service@vxrolnia.com
Business Address:
Unit 2, Room 503, Building A3, Meili AAA Garden, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen City
Please contact customer support before sending a return. The business address above is not automatically the authorized return-processing destination. Approved return requests will receive the applicable return destination and instructions.
Vxrolnia™ — Twelve celestial inspirations, made personal through the way you choose to wear them.