We want every Vxrolnia™ order to arrive as expected and every customer to have clear information if something needs to be returned.
Because our brooches include decorative glass, metalwork, textile details, pin mechanisms, and other carefully finished elements, returned pieces must meet the conditions below so they can be properly inspected and handled.
This policy applies to purchases made directly through the Vxrolnia™ online store.
Our 30-Day Return Period
You may request a return within 30 calendar days after receiving your order.
To qualify for a standard preference-based return, the product should generally be returned in the same condition in which it was received. It should be:
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Unworn
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Unused
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In its original condition
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With applicable original tags
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With applicable protective materials
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With presentation components and included accessories
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With original product packaging where reasonably applicable
Proof of purchase or sufficient order information allowing us to identify the original transaction is also required.
Trying a brooch carefully for appearance or placement is different from wearing it for an extended period. Pieces showing substantial signs of wear, alteration, misuse, avoidable damage, missing components, or other material changes from their original condition may not qualify for a standard preference-based return.
Please take particular care with pin mechanisms, decorative glass, ribbons, floral details, beads, and metal ornamentation when handling or repacking a Vxrolnia™ piece.
Starting a Return
Before mailing anything, contact:
Please include:
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Your order number
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The product you would like to return
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The reason for the return
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Photographs or other relevant information where appropriate
If photographs are relevant—for example, when reporting shipping damage, a defect, an incorrect item, or an incomplete order—you may include them with your message.
Once your request has been reviewed, we will provide the applicable return instructions, including the authorized return destination where an approved return should be sent.
Please do not send a return to our business registration address or to another address displayed on our website unless customer support has specifically confirmed that address for your return.
Our registered business address is provided for business identification and is not automatically the return-processing location.
Items mailed without the applicable return instructions or sent to an unconfirmed destination may experience delays and may not reach the facility responsible for processing returns.
Return Shipping Costs
For a preference-based return, such as changing your mind about an otherwise correctly supplied and undamaged item, the customer is generally responsible for the applicable return shipping cost.
Where reasonably available, we recommend using a return method that provides tracking or another form of shipment confirmation and retaining the receipt or tracking information until the return has been resolved.
If the return results from an item that arrived:
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Damaged
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Defective
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Incorrect
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Incomplete
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Materially different from its product description
we will provide an appropriate replacement, refund, return arrangement, or other applicable solution at no additional cost to the customer.
Any applicable instructions will be provided after we review the circumstances of the request.
If Something Arrives Wrong
A Vxrolnia™ piece should arrive in the condition reasonably represented when it was purchased.
We therefore encourage customers to inspect their order reasonably soon after delivery.
If you receive the wrong item, an incomplete order, or a product that appears damaged, defective, or materially different from its product description, contact:
Please provide:
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Your order number
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A clear description of the issue
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Clear photographs of the affected product where relevant
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Photographs of the shipping packaging where transit damage may be involved
After reviewing the information, we will provide an appropriate resolution based on the circumstances.
Depending on the issue, this may include:
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Replacement
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Refund
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Return arrangement
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Another appropriate remedy
If an item arrived damaged, defective, incorrect, incomplete, or materially different from its product description, the applicable resolution will be provided at no additional cost to the customer.
Damaged in Transit
If the outer package or product appears to have been damaged during shipping, please contact us with your order number and photographs where reasonably possible.
Photographs of both the product and outer packaging can help us review what happened.
Please do not discard packaging that may be relevant to the review until we have responded to your request where reasonably practicable.
We will review the available information and provide an appropriate solution rather than automatically requiring the customer to absorb a qualifying shipping-related loss.
Incorrect or Incomplete Orders
If your parcel contains the wrong Vxrolnia™ piece or is missing an item that should have been included, contact customer support with your order number and a description of what you received.
Where useful, we may ask for photographs of:
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The items received
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The shipping package
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Packing labels or other relevant order materials
Once the issue has been reviewed, we will provide an appropriate resolution without requiring the customer to bear additional costs resulting from our fulfillment error.
Items That May Not Qualify for a Standard Preference-Based Return
Certain circumstances may fall outside our standard preference-based return process.
This can include:
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Products showing substantial evidence of wear or use
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Pieces altered, repaired, or modified after delivery
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Items damaged through improper handling after receipt
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Products returned with significant components missing
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Personalized or made-to-order products, if clearly identified as such before purchase
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Gift cards, if offered by the store
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Items clearly designated as final sale before purchase, where permitted by applicable law
A promotional or discounted price alone does not automatically make a product final sale.
If an item is subject to a special return limitation, we aim to disclose that condition before purchase where required.
Nothing in this section is intended to remove or restrict consumer rights that cannot legally be excluded.
Exchanges
Because individual Vxrolnia™ designs may have different inventory availability, we generally handle a change of design by processing an eligible return and allowing the customer to place a separate order for the preferred piece.
This approach helps avoid promising a replacement design that may become unavailable while the original product is in return transit.
If your order arrived damaged, defective, incorrect, or incomplete, please contact us before placing a replacement order so we can review the original issue and provide the appropriate solution first.
Where a direct replacement is the appropriate remedy for a qualifying problem, we will explain the available process.
Refund Processing
After an eligible return reaches the designated return location, it will be inspected.
If the return is approved, the applicable refund will be issued to the original payment method used for the purchase unless another method is required by applicable law or specifically agreed in the circumstances.
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Once a refund has been issued by Vxrolnia™, your bank, card issuer, PayPal, or other applicable payment provider may require additional time before the credit becomes visible in your account.
That additional posting period is controlled by the relevant payment provider and is separate from our own refund-processing period.
If an approved refund has not appeared after the expected processing period, contact:
Please include the relevant order information so we can review the refund status.
Original Shipping Charges
Vxrolnia™ currently provides free standard shipping on orders to destinations supported by our checkout.
Because there is generally no standard outbound shipping charge collected from the customer for that service, there is ordinarily no standard outbound shipping fee to refund.
If a customer has selected and paid for an optional upgraded delivery method, any treatment of that optional charge will depend on the circumstances of the return, applicable law, and the terms shown when that delivery service was purchased.
Preference-Based Return Costs
For a preference-based return involving an otherwise correctly supplied and undamaged product, the customer's return shipping cost is generally not reimbursed unless otherwise required by applicable law.
This includes situations such as:
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Changing your mind
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Preferring another design
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Choosing another color or style
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Deciding the item no longer suits your intended outfit or use
This does not apply in the same way where the return results from a qualifying product or fulfillment problem attributable to the order.
Merchant-Responsibility Issues
Where an item is damaged, defective, incorrect, incomplete, or materially different from its description, we will not treat the request as an ordinary change-of-mind return.
After reviewing the circumstances, we will provide the appropriate replacement, refund, return arrangement, or other applicable remedy without requiring the customer to bear costs resulting from the qualifying issue.
This distinction is important because a customer should not be placed in the same position for a merchant-responsibility problem as for a voluntary preference-based return.
Refunds Without a Physical Return
In some circumstances, we may determine that a physical return is not reasonably necessary before providing a resolution.
Whether this is appropriate depends on factors such as:
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The nature of the problem
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The condition of the product
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The value of the item
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Available photographs or other evidence
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Shipping practicality
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Applicable legal obligations
A refund or replacement without a physical return is not automatically available for every request and will be assessed according to the circumstances.
Delayed or Missing Refunds
If we have confirmed that a refund was issued but it has not yet appeared in your account, first allow the applicable payment provider's normal posting period.
Banks, card issuers, and other payment providers may process incoming credits according to their own schedules.
If the amount still does not appear after a reasonable period, contact service@vxrolnia.com with your order information so we can review the status from our side.
European Economic Area & Other Mandatory Consumer Rights
Customers in certain jurisdictions may have statutory cancellation, withdrawal, conformity, refund, warranty, or other consumer rights that apply independently of this store policy.
For qualifying distance purchases made by consumers in the European Economic Area, applicable law may provide a 14-day withdrawal period, subject to statutory conditions and exceptions.
Where such mandatory consumer rights apply, Vxrolnia™ will honor them.
Nothing in this Returns, Refunds & Order Concerns Policy is intended to waive, restrict, or replace consumer protections that cannot legally be limited.
Where applicable mandatory law provides greater protection than this policy, the mandatory legal protection prevails.
Before Sending Your Piece
Please wait until you have received return instructions from Vxrolnia™ before shipping a product.
Use appropriate protective packaging so that decorative glass, metal ornamentation, pin mechanisms, ribbons, beads, floral elements, and other components are not unnecessarily damaged during return transit.
For preference-based returns, we recommend retaining any shipping receipt or tracking information until the return has been resolved.
Do not mail products directly to our business registration address unless that address appears in the return instructions supplied for your specific request.
Return Assistance
For return requests, damaged or defective products, incomplete or incorrect orders, refund questions, or questions about whether a particular purchase qualifies, contact:
When contacting us about an existing purchase, please include your order number whenever possible.
For product-related issues, photographs can help us understand the circumstances more efficiently where appropriate.
Business & Contact Information
Vxrolnia™
Owned and operated by Shenzhen Huaijin Yuanhang Trading Co., Ltd.
Owner: Lin Feng
Phone: +86 15794909927
Customer Support Email: service@vxrolnia.com
Business Address:
Unit 2, Room 503, Building A3, Meili AAA Garden, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen City
The business address above is provided for business-identification purposes and is not automatically an authorized return destination.
Approved return requests will receive the appropriate return destination and instructions from customer support.
Our aim is to handle each eligible return according to the condition of the piece and the circumstances of the order, with clear instructions from request through resolution.
Vxrolnia™ — Celestial inspiration. Vintage character. Personal expression.