Vxrolnia™ Customer Care

Questions, Orders & Product Assistance

Whether you are considering a celestial-inspired piece, looking for information about an existing order, or need assistance after delivery, Vxrolnia™ customer support is here to help you understand the next step clearly.

Business Identity

Contact & Business Information

Vxrolnia™ is owned and operated by Shenzhen Huaijin Yuanhang Trading Co., Ltd.

Brand & Operator

Vxrolnia™ Owner: Lin Feng
Owned and operated by
Shenzhen Huaijin Yuanhang Trading Co., Ltd.

Customer Support

Email:
service@vxrolnia.com

Phone:
+86 15794909927 Customer Service Hours:
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).

Business Address

Unit 2, Room 503, Building A3,
Meili AAA Garden,
No. 428 Jinglong Zhonghuan Road,
Longyuan Community,
Longhua Subdistrict,
Longhua District, Shenzhen City

Please contact customer support before sending a product return. The business address displayed above is provided for business identification and should not automatically be treated as an authorized return-processing destination. Approved return requests will receive the applicable return address and instructions.

A considered point of contact, before and after your order.

Vxrolnia™ accessories combine decorative glass, vintage-influenced metalwork, botanical details, ribbons, pearl-look accents, and other ornamental elements. If you would like clarification about a product before ordering, please contact us before completing your purchase.

For existing orders, including shipping, delivery, damaged items, incorrect products, returns, or refunds, including your order number in your message will help us locate the relevant information more efficiently.

01 — Product Questions

Before You Choose a Piece

If you would like additional clarification about a Vxrolnia™ design, you are welcome to contact us before placing your order.

  • Materials and decorative components
  • Approximate dimensions
  • Color and finish
  • Styling or placement questions
  • Product availability

02 — Order Assistance

After Checkout

For questions relating to an existing purchase, please include your order number whenever possible.

  • Order status
  • Address correction requests
  • Cancellation requests
  • Shipment tracking
  • Delivery questions

03 — Returns & Refunds

When a Piece Needs to Come Back

Eligible products may generally be returned within 30 calendar days after delivery in accordance with our Returns, Refunds & Order Concerns Policy.

  • Contact us before mailing a return
  • Wait for the applicable return instructions
  • Do not automatically use the business address
  • Keep order details available
  • Protect decorative components during return transit

04 — Order Concerns

Damaged, Incorrect or Incomplete

If something arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact us so we can review the issue and provide an appropriate solution.

  • Include your order number
  • Describe what happened clearly
  • Add product photographs where relevant
  • Add packaging photographs for transit damage
  • Qualifying solutions are provided at no additional cost

Helpful Details

Before You Write

  • Include your order number when asking about an existing purchase.
  • Use the email address associated with the order where reasonably possible.
  • Describe the issue or question clearly so we can review the correct information.
  • Include photographs when reporting damage, defects, incorrect items, or incomplete orders.
  • Do not send complete card numbers, security codes, banking passwords, or unnecessary financial credentials.
  • Contact us before sending a return so we can provide the appropriate return destination.

Customer Assistance

Tell us what you need help with.

For product questions, order assistance, shipping concerns, returns, refunds, or general inquiries, contact Vxrolnia™ customer support directly by email.

Email Customer Support

A Small Detail, Clearly Handled

From a question about decorative glass or metal finish to assistance with a shipment or return, our aim is to provide clear information based on the product and the circumstances of the order. Vxrolnia™ is owned and operated by Shenzhen Huaijin Yuanhang Trading Co., Ltd.

Vxrolnia™ · Personal expression under a celestial sky.