From the moment a Vxrolnia™ piece leaves our fulfillment process to the moment it reaches its destination, our priority is straightforward: the order should be prepared carefully, packaged appropriately, and accompanied by clear delivery information.
Our brooches combine decorative glass, metalwork, pin mechanisms, textile details, and other ornamental elements. These smaller details influence how we prepare an order for transit, and each shipment is packed with the intention of protecting the piece while it moves through the carrier network.
This Shipping & Delivery Policy explains our current processing times, estimated delivery windows, shipping costs, fulfillment arrangements, tracking process, international delivery considerations, and what to do if an order is delayed, damaged, lost, or does not arrive as expected.
Free Standard Shipping on Every Order
Vxrolnia™ currently offers free standard shipping on all orders to destinations supported by our checkout.
No standard shipping charge is added based on the number of Vxrolnia™ pieces in your order or the supported destination selected at checkout.
If an optional expedited, upgraded, or other special delivery service is available for a particular destination, any additional shipping charge associated with that option will be displayed at checkout before you complete your purchase.
Free standard shipping does not necessarily include customs duties, import taxes, brokerage fees, or similar destination charges imposed independently by local authorities or service providers.
Preparing Your Order
Orders generally require 2–5 business days for processing before shipment.
During this period, an order may move through steps such as:
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Payment confirmation
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Order review
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Product preparation
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Protective packaging
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Fulfillment processing
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Handover preparation for the applicable carrier
During particularly busy periods, including major holidays, promotional events, or periods of unusually high order volume, processing may require up to approximately 6 business days.
Processing time is separate from transit time.
The estimated transit periods below begin after the order has been processed and dispatched.
Estimated Transit Times
Once an order has been processed and shipped, the following standard transit estimates generally apply:
| Destination | Estimated Transit Time |
|---|---|
| United States | 7–13 business days |
| Canada | 9–15 business days |
| United Kingdom | 9–15 business days |
| Australia | 9–15 business days |
| Other supported international destinations | 13–20 business days |
These are estimated delivery windows rather than guaranteed arrival dates.
Actual transit times may be affected by:
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Destination
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Carrier network conditions
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Weather
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Transportation interruptions
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Customs procedures
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Public holidays
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Local delivery conditions
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Delivery attempts
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Circumstances outside our reasonable control
When estimating your overall delivery timeframe, please consider both the applicable processing period and the applicable transit period.
For example, an order requiring 3 business days of processing and 8 business days in transit will naturally have a different overall delivery timeline from an order requiring the maximum processing period.
Tracking Your Order
Once your order has shipped, available tracking information will be sent to the email address associated with your purchase.
A newly issued tracking number may not display carrier movement immediately.
Carrier systems can require approximately 1–3 business days after tracking information is created before the first movement or scan becomes visible.
A temporary lack of tracking activity does not by itself mean that a parcel has been lost.
If:
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Tracking has remained unchanged for an unusual period
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Your parcel appears significantly delayed
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The shipment has passed the applicable estimated delivery range
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The carrier displays an unusual delivery status
please contact:
Include your order number whenever possible.
We will review the available shipment and tracking information and, where appropriate, assist with reasonable next steps or a carrier inquiry.
We do not automatically reject a delivery concern solely because tracking displays a particular status.
Fulfillment Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
The fulfillment location for an individual order may therefore differ according to:
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The products ordered
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Available inventory
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Delivery destination
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Applicable fulfillment arrangements
We do not represent every order as being dispatched from a warehouse located in the customer's country unless that is the actual fulfillment arrangement for that particular order.
A fulfillment location is not necessarily the same as our registered business address or an authorized return-processing address.
International Deliveries
International shipments may be subject to:
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Customs procedures
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Import requirements
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Import duties
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Local taxes
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Brokerage fees
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Other destination-related charges
Unless checkout specifically states otherwise, applicable import duties, taxes, brokerage fees, customs charges, or similar destination charges are generally the responsibility of the recipient.
These amounts are determined independently by local authorities or service providers and are not part of Vxrolnia™'s standard free-shipping offer.
Customs processing may also affect delivery time.
Because customs clearance is administered by authorities in the destination country, we cannot guarantee how quickly an individual shipment will complete customs processing.
Customers are responsible for providing complete and accurate delivery information for the applicable destination.
Nothing in this section is intended to remove any mandatory consumer protection that applies under applicable law.
Address Changes
Please review your delivery details carefully before completing checkout.
Important information includes:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State, province, or region
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Postal or ZIP code
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Country
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Other delivery information required for the destination
If you notice an error after placing an order, contact:
Please include your order number and the corrected information.
We recommend contacting us within 12 hours after purchase whenever possible.
We will make a reasonable effort to update the order if fulfillment has not progressed too far.
Submitting a request within 12 hours does not guarantee that the address can still be changed.
Once an order has shipped or reached a fulfillment stage where its delivery information can no longer reasonably be modified, an address change may no longer be possible.
Cancellation Requests
If you wish to request cancellation, contact:
Please include your order number.
We recommend submitting a cancellation request within 12 hours after purchase whenever possible.
We will make a reasonable effort to accommodate the request if the order has not progressed too far through fulfillment.
However, the 12-hour period is a recommended contact window and does not guarantee cancellation.
Once an order has shipped or progressed beyond the point where fulfillment can reasonably be stopped, cancellation may no longer be possible.
Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.
Delayed Shipments
Carrier delays can occasionally occur after an order has been dispatched.
If your order has passed the applicable estimated delivery window or tracking has remained unchanged for an unusual period, contact:
Please provide your order number.
We will review the available shipment information and provide appropriate assistance based on the circumstances.
Depending on the situation, this may include:
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Reviewing tracking activity
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Checking available carrier information
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Clarifying delivery status
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Requesting additional shipment information
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Determining whether another resolution is appropriate
A delay does not automatically mean that a parcel has been lost, particularly where customs review, carrier congestion, weather conditions, local delivery problems, or an unsuccessful delivery attempt may be involved.
Lost Packages
A temporary tracking gap or delayed scan does not automatically mean that a parcel is lost.
If available carrier information indicates that a shipment may be lost in transit, contact us so we can review the circumstances.
Where a shipment is confirmed as lost and qualifies for resolution after review, we will arrange an appropriate:
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Replacement, or
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Refund
without charging the customer an additional standard shipping fee.
We do not automatically transfer all carrier-related loss risk to the customer merely because the parcel has already entered the delivery network.
Tracking Shows Delivered but the Parcel Is Missing
If tracking indicates that your parcel was delivered but you cannot locate it, please contact:
Include your order number and any relevant delivery information.
We may review:
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Carrier tracking
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Delivery scans
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Address information
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Available delivery details
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Other relevant circumstances
We may also ask you to cooperate with reasonable steps that can help clarify the delivery.
A delivery concern will not be automatically rejected solely because the tracking system displays a delivered status.
Damaged Parcels or Products
The decorative character of Vxrolnia™ brooches means that careful packaging is important.
If the shipping parcel arrives visibly damaged, or a product inside appears to have been damaged during transit, please contact us as soon as reasonably possible after discovering the issue.
For faster review, email:
Please provide where relevant:
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Your order number
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A brief explanation of the issue
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Clear photographs of the affected product
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Photographs of the external shipping packaging
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Photographs of internal protective packaging where useful
Where reasonably possible, please retain the original packaging while the issue is being reviewed.
After reviewing the circumstances, we will provide an appropriate resolution.
Depending on the issue, this may include:
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Replacement
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Refund
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Return arrangement
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Another applicable remedy
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, the applicable solution will be provided at no additional cost to the customer.
Incorrect or Incomplete Orders
If your shipment contains the wrong Vxrolnia™ piece or an item is missing from the order, contact us with your order number and a description of what you received.
Where useful, we may request photographs of the:
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Products received
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Shipping parcel
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Packing materials
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Shipping or order labels
After review, we will provide an appropriate resolution.
Customers will not be required to bear additional costs resulting from a verified fulfillment error on our part.
Unsuccessful Delivery Attempts
Depending on the destination and carrier, delivery may occasionally be unsuccessful because:
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No eligible recipient was available
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Access to the delivery location was restricted
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Address information was incomplete
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The carrier could not safely complete delivery
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The parcel was held for collection
Where tracking provides collection, redelivery, or carrier-contact instructions, customers should follow those instructions where reasonably possible.
If you are unsure how to proceed, contact service@vxrolnia.com with your order number and we will review the available information.
The circumstances of any parcel returned after unsuccessful delivery will be reviewed individually rather than treated automatically as a standard lost shipment.
Packages Returned to Sender
A shipment may occasionally be returned by the carrier because of address issues, unsuccessful delivery, failure to collect the parcel, customs circumstances, or another delivery problem.
If tracking indicates that your order is being returned to sender, contact:
We will review the reason for the return and the available shipment information before determining the appropriate next step.
The applicable solution may depend on whether the issue resulted from:
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Incorrect information supplied at checkout
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A carrier issue
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Customs handling
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A fulfillment error
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Another circumstance outside the customer's control
We will not automatically classify every returned shipment as the customer's responsibility without reviewing the available information.
Shipping and Returns Are Different Processes
Our shipping facilities, fulfillment facilities, registered business address, and return-processing locations may not be the same.
For this reason:
Do not send a product return to an address shown on a shipping label, fulfillment record, or business-information page unless Vxrolnia™ customer support has specifically provided that address in your approved return instructions.
For product returns, please follow our Returns, Refunds & Order Concerns Policy and contact customer support before mailing the product.
Delivery Questions
If you have a question about:
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Order processing
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Shipment tracking
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Fulfillment
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International delivery
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Customs-related delivery status
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A delayed shipment
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A damaged package
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A missing parcel
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An order that has passed its estimated delivery range
please contact:
Include your order number whenever possible so we can locate the relevant information efficiently.
Please do not send complete payment card details, security codes, banking passwords, or other unnecessary sensitive financial information in a customer-service message.
Business & Contact Information
Vxrolnia™
Owned and operated by Shenzhen Huaijin Yuanhang Trading Co., Ltd.
Owner: Lin Feng
Phone: +86 15794909927
Customer Support Email: service@vxrolnia.com
Business Address:
Unit 2, Room 503, Building A3, Meili AAA Garden, No. 428 Jinglong Zhonghuan Road, Longyuan Community, Longhua Subdistrict, Longhua District, Shenzhen City
The address above is provided for business identification. It should not automatically be treated as a product return destination.
Approved return requests will receive the appropriate return destination and instructions from customer support.
Every Vxrolnia™ piece begins with its own celestial-inspired character. Our role after your selection is made is to prepare it carefully and provide a clear path from checkout to delivery.
Vxrolnia™ — Celestial inspiration. Vintage character. Personal expression.